What is Chatwoot?
Chatwoot is an open-source customer engagement platform. Omnichannel support inbox for live chat, email, Facebook, Twitter, WhatsApp, and more. Team collaboration with assignments and notes. Canned responses and automation. Self-hosted option for full control. AI-powered features. Ruby on Rails-based with active development.
Key Features
- βOmnichannel inbox
- βLive chat
- βEmail
- βWhatsApp
- βFacebook/Twitter
- βTeam collaboration
- βAutomation
- βCanned responses
- βAI features
- βReports
- βSelf-hosted option
- βOpen source
π Privacy & Data Protection
Chatwoot is open-source with self-hosting option for complete control. For support teams wanting Intercom alternatives with self-hosting, Chatwoot delivers.
Best For
Customer supportLive chatHelp deskOmnichannel supportTeam inboxIntercom alternative
π° Pricing
Chatwoot has free self-hosted. Cloud from $19/agent/month. Enterprise pricing available.
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