What is Chatwoot?
Chatwoot is an open-source customer engagement platform. Omnichannel support inbox for live chat, email, Facebook, Twitter, WhatsApp, and more. Team collaboration with assignments and notes. Canned responses and automation. Self-hosted option for full control. AI-powered features. Ruby on Rails-based with active development.
Key Features
- ✓Omnichannel inbox
- ✓Live chat
- ✓Facebook/Twitter
- ✓Team collaboration
- ✓Automation
- ✓Canned responses
- ✓AI features
- ✓Reports
- ✓Self-hosted option
- ✓Open source
🔒 Privacy & Data Protection
Chatwoot is open-source with self-hosting option for complete control. For support teams wanting Intercom alternatives with self-hosting, Chatwoot delivers.
Best For
Customer supportLive chatHelp deskOmnichannel supportTeam inboxIntercom alternative
💰 Pricing
Chatwoot has free self-hosted. Cloud from $19/agent/month. Enterprise pricing available.
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