What is Zammad?
Zammad is a German open-source helpdesk solution that's powerful yet never overwhelming. The platform connects all your communication channels, provides easy user rights management, and delivers helpful reporting – keeping everything under control while delighting your customers. Zammad serves product and service support, wholesale and retail, and IT service desks with features like multi-channel communication, ERP integration, support levels, and LDAP/Exchange automation. The upcoming Zammad 7.0 brings AI capabilities for faster ticket resolution. As open-source software developed in Germany, Zammad offers enterprise support software with European values.
Key Features
- ✓Multi-channel communication
- ✓Ticket management and automation
- ✓AI-powered features (beta)
- ✓LDAP/Exchange integration
- ✓ERP system connections
- ✓Self-service and knowledge base
- ✓Support level workflows
- ✓Custom fields and overviews
- ✓Comprehensive reporting
- ✓User rights management
- ✓Open-source (AGPL)
- ✓German-quality development
🔒 Privacy & Data Protection
Zammad is developed in Germany and can be self-hosted for complete data sovereignty over customer support data. All communications, tickets, and customer information remain on your infrastructure. For managed hosting, Zammad offers European options. The open-source AGPL license ensures transparency. For EU businesses requiring GDPR-compliant customer support software, Zammad provides German engineering with data control.
Best For
💰 Pricing
Zammad Community Edition is free and open-source. Zammad Hosted provides managed hosting with various tiers. Enterprise support and additional features are available for larger organizations. Free trial available.
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